The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

All notices from YACG Plus to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to YACG Plus shall be made by e-mail, sent to the address we provide on our Web site.
 

Copyright

All content appearing on this Web site is the property of YACG Plus Copyright © 2009. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2009 YACG Plus. All rights reserved.
 

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by YACG Plus. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of YACG Plus or any third party, except as expressly granted herein.
 

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. YACG Plus and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if YACG Plus believes that customer conduct violates applicable law or is harmful to the interests of YACG Plus and its subsidiaries.
 

Privacy Policy

YACG Plus use of personal information that you may submit to YACG Plus through this Web site is governed by the YACG Plus Privacy Policy.
 

Consumer Agreement

Shipping & Delivery

At this time, YACG Plus delivers products or provides services to locations within the United States and international locations.
 

Sales Tax

At this time, YACG Plus does not charge any sales tax for products or services ordered on this Web site 


Return and Refund Policy

1. Our return and refund policy is designed for clients who:

• have a true interest in the product or service they purchased from uss
• have used our product or service
• if needed, have read our documentation or request technical assistance from us

If after doing so, client has good reasons and ability to demonstrate that the product or service does not function as stated, client is entitled to a 100% refund when refund has been requested within the first 7 days and to a 50% refund when refund has been requested after 7 days and before 30 days. In this later case, client is entitled to choose another product or service that costs up to the same price and use the other 50% to exchange products or services.

When different volume-based licenses are available for the same product, only the less expensive price will be refunded..

For instance, if a $49 and a $99 licenses are available for a same product A, any refund request of an order for product A will be calculated based on the $49 price, even though you purchased the $99 license.

22. Our refund policy does not apply to: -

• package products or services or bundles which contain 3 products or more, including extra or free bonus.
• subscription-based products or services, including products or services payable on a monthly basis.
• products or services which have been obtained as a service or product exchange.
• wholesale or bulk purchase.

3. Whenever client request assistance from support desk, client will be entitled to a refund only if support desk is unable to resolve the issue after 30 days as from the time when client provided FTP access to their server. In other words, once client has requested assistance from support, client cannot request a refund if support has worked on the case and is able to successfully resolved the technical issue. An issue is considered to have been resolved when the issue is fixed or when a setting causing the issue on client's server has been identified. Once support desk has resolved first issue, client cannot request a refund any longer.

Your agree to be bound by the following: -

• Once you have requested assistance from support desk, you can no longer request a refund provided that support desk resolved the first issue you submitted.  
• You will be entitled to a refund only if support desk is unable to resolve the issue after 30 days as from the the time you provided FTP access to your server.  
• By requesting assistance from support desk, you agree to waive you right to request a chargeback from your credit card company. If needed, you shall instead request a refund as per our refund policy. Should you in any case decide to make a chargeback request, you agree to indemnify us for any costs, including lawyers fees, incurred when defending ourselves against such chargeback request.  
• You understand that these rules are to protect us from clients asking us to spend time fixing issues on their server and then requesting a refund and/or a chargeback, leaving assuming the cost of the support we provided without any corresponding income.  

4. While our refund policy will apply smoothly to the vast majority of our clients, our refund policy will not apply when client: -

1. acts in bad faith by misusing our refund policy or by employing unfair tactics. This include without being limited to cases where client seeks to take advantage of our refund policy for a purpose other than using our product or service or knows from the start he will ask for a refund and had in effect no intention to buy our product or service.
    
2. attempted to circumvent our software license agreement.
    
3. does not perform any of the steps or follow any of the instructions listed in documentation.
    
4. claims that NOTHING about the product or service is working or that the product or service is WORTHLESS, while being unable to prove this.
    
5. claims that the product or service failed to bring ANY result at ALL, while being unable to prove that there are no other factors that may be involved.
    
6. merely wanted to evaluate our products or services or compare them with other competing products or services, with no firm plan to keep them after testing.
    
7. is not ready to wait for the next upgrade that will add features which he is now requesting.
    
8. attempts to extract a priority answer to his request, by saying to support that he will ask for a refund if his support request is not solved immediately or that they are unhappy with support. Each client request is handled one after the other and we cannot give priority to one client over another one.
    
9. does not follow technical support guidelines, including but not limited to clients who get impatient after posting several posts in a row and requesting a refund because they don't get real time resolution.
    
10. makes unpleasant, sarcastic, unfair, rude and/or disparaging comments about us or threaten to make such comments.
     
11. uses our products or services to promote restricted activities such as SPAM, adult or sectarian content.
     
12. refuses to provide feedback on our product or service. Usually, we don't ask any question whenever client requests a refund. But when we do ask a question or two, we expect some form of answer or feedback :)
     

5. In order to streamline the refund process for both our clients and ourselves, any refund request shall be submitted as follows: -

1. shall request a refund within 30 days as from their initial purchase. As explained above, requests made during the first 15 days are eligible for a 100% refund, whereas requests made during the second 15 days are eligible for a 50% refund only, while the other 50% may be used for an exchange with another product or service. Any refund submitted after the 30-day period is not valid.
    
2. Client shall have removed our product from all their websites prior to submitting a refund request. Any refund request made while client is still using or testing our product is not valid.
    
3. Client shall submit their refund request by opening a ticket on our support desk. Any request refund made by email is not valid. In order for us to quickly identify the order to be refunded, all ticket shall include the name of client, email address or username, name of product, date of purchase, invoice number, amount of purchase and a confirmation that they have removed our product from their websites and will refrain to use our product in the future.
    
4. Refunds requests are usually processed on the 30th of each month. However we may process them earlier whenever appropriatee
    
5. refund request that does not comply with the above will not be deemed valid. In such cases, client will need to submit another valid refund request within 30-day as from their initial purchase.

We are entitled to change terms and conditions for refund at any time. Any changes will be posted here on our website and it is client's responsibility to check for changes.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. YACG Plus and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of State of Nevada, USA shall apply and both parties consent to the jurisdiction of the state courts of Nevada, USA, or in the event of diversity of citizenship, the United States District Court for District of Nevada. Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and YACG Plus with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and YACG Plus with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by YACG Plus. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.